# Missed Call Callbacks With SLA Deadlines | CallCeptor

> A missed call solution for Indian firms: every missed website call becomes a callback with a deadline and escalation, dialled from your own caller ID.

Source: https://callceptor.com/features/callbacks/

Follow-up

## Callbacks with a deadline, so missed calls don't stay missed

Missed calls become callback tasks with an SLA countdown and escalation.
[Start free](https://callceptor.com/signup/)[Book a demo](https://callceptor.com/demo/)[Dashboard](https://callceptordashboard.vercel.app/app)

### How it works

A website call that nobody answers is a lead you already paid for. CallCeptor turns it into a callback task: the visitor picks a slot, gets a confirmation by SMS or email, and the task shows a countdown to the deadline you set.
If no one claims it in time, it escalates to a supervisor. When the agent calls back, the call goes out from your firm's registered number so the client can tell it is really you.

### What's included

- Visitors pick a slot and get a confirmation by SMS or email.
- Unclaimed callbacks escalate to a supervisor after a time you set.
- One-click dial from the callback queue, from your firm's own caller ID.

### Questions about callbacks with a deadline

#### What is a callback SLA?

It is the time your team commits to calling a visitor back, for example two working hours. CallCeptor shows the countdown on each callback and escalates it when the time runs out.

#### Which number does the callback come from?

Your firm's own registered caller ID, including 1600-series numbers where your firm has one, rather than a random number the client won't recognise.

### Related features

- [Lead inbox and attribution](https://callceptor.com/features/lead-inbox/): Every call, miss and callback is a lead with page, referrer and UTM tags.
- [Browser calling](https://callceptor.com/features/browser-calling/): Visitors click Call and talk. No app, no number to type, desktop or mobile.
- [Routing by page and topic](https://callceptor.com/features/page-routing/): The IPO page rings the IPO desk. The research page rings research sales.
- [Rings your mobile](https://callceptor.com/features/mobile-fallback/): If the agent isn't at the dashboard, the call goes to their verified mobile.
- [Two-question intake](https://callceptor.com/features/intake/): Name, mobile, new or existing client, and topic. Optional OTP to stop spam.
- [All features](https://callceptor.com/features/)