# Click-to-Call for Commodity and Currency Brokers | CallCeptor

> Route website calls for commodity and currency broking to onboarding, dealing support or risk teams by page and topic. Session-aware, recorded per desk.

Source: https://callceptor.com/for/commodity-brokers/

For commodity and currency brokers

## Website calls for commodity and currency brokers, routed by product page

A visitor reading your gold futures page and one reading your currency pages want different people. CallCeptor rings the desk that matches the page, inside that desk's trading hours.
Last updated 2 October 2026
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The problem

### Different sessions, different desks

Commodity and currency desks run on schedules that differ from equities. A single number cannot say who is on shift for which product.
Visitors who read product pages at night get a ringing phone nobody answers. You never learn they tried.

Example routing

### Where each call goes

When | Rings |
/commodities/* pages | Commodity deskRings during that desk's session hours |
/currency/* pages | Currency desk |
Topic: Open an account | Onboarding team |
Existing client, margin query | Risk and margin supportRecording always on |
Outside session hours | Callback bookingSlot confirmed by SMS or email |

### What you get

#### Hours per desk

Set business hours per department, so each desk rings only when it is staffed.

#### Callbacks with a deadline

Calls outside hours become callback tasks with a countdown and escalation to a supervisor.

#### Page and campaign attached

Each call carries the page, referrer and UTM tags, so you see which campaign brought the call.

#### Recording you can defend

Recording per department, with consent shown before the call and an audit log of playback.

### Questions we get asked

#### Can each desk have its own hours?

Yes. Business hours are set per department, and calls outside them turn into callback bookings.

#### Does CallCeptor take trade instructions?

No. Your policy decides what agents do with order requests. CallCeptor does not execute or acknowledge trades.

#### Where is the data stored?

In Indian cloud regions, as described on the security page.

### Keep reading

- [CallCeptor for stock brokers](https://callceptor.com/for/stock-brokers/)
- [CallCeptor for wealth and pms](https://callceptor.com/for/wealth-management-pms/)
- [CallCeptor for investment advisers](https://callceptor.com/for/investment-advisers/)
- [CallCeptor for mutual fund distributors](https://callceptor.com/for/mutual-fund-distributors/)
- [CallCeptor for asset management companies](https://callceptor.com/for/asset-management-companies/)
- [CallCeptor for insurance distributors](https://callceptor.com/for/insurance-distributors/)
- [CallCeptor for nbfcs and lenders](https://callceptor.com/for/nbfc-lenders/)

- [Where to place a call button on a financial website](https://callceptor.com/guides/where-to-place-a-call-button/)
- [A checklist for choosing a website call button](https://callceptor.com/guides/website-call-button-checklist/)
- [How fast should you call back a missed website lead?](https://callceptor.com/guides/callback-sla-for-financial-firms/)
- [IVR menu or routing by page: which sends callers to the right desk?](https://callceptor.com/guides/ivr-menu-vs-routing-by-page/)
- [How to measure the calls your website never answers](https://callceptor.com/guides/measure-missed-website-calls/)
- [How to see which campaign produced a phone call](https://callceptor.com/guides/track-phone-calls-with-utm-tags/)
- [What decides the audio quality of a browser call](https://callceptor.com/guides/browser-call-quality-checklist/)
- [What is browser calling, and how does a website call actually connect?](https://callceptor.com/guides/what-is-browser-calling/)
- [Click-to-call vs a phone number, WhatsApp or a contact form on a financial website](https://callceptor.com/guides/click-to-call-vs-phone-whatsapp-forms/)
- [How to add a click-to-call button to WordPress, Wix, Webflow, Shopify or any website](https://callceptor.com/guides/add-call-button-to-website/)
- [What happens when a desktop visitor clicks your phone number](https://callceptor.com/guides/tel-links-on-desktop/)
- [Routing website calls by page: a setup for a firm with five desks](https://callceptor.com/guides/route-website-calls-by-page/)
- [Setting a call recording policy for each department](https://callceptor.com/guides/call-recording-policy/)