# Website Call Button Checklist for Firms | CallCeptor > Twelve questions to ask before you pick a website call button: audio, routing, consent, data location, recording, reporting and cost. Source: https://callceptor.com/guides/website-call-button-checklist/ ## A checklist for choosing a website call button Twelve questions to ask before you pick a website call button: audio, routing, consent, data location, recording, reporting and cost. 4 October 2026 · 5 min read · By [the CallCeptor team](https://callceptor.com/about/#team) A call button is easy to demo and hard to judge. These questions separate the ones that work for a regulated firm from the ones that do not. ### Calling Does it work in current Chrome, Edge, Firefox and Safari on desktop and mobile without an app? Does audio stay clear on a bad network, and does it work behind an office firewall? ### Routing and follow-up Can different pages ring different teams? Can desks have their own hours? What happens when nobody answers? Look for callbacks with a deadline, not a voicemail box. ### Compliance Is consent shown before recording? Where is data stored? Is playback logged? Ask for the answers in writing and have your compliance team read them. ### Reporting and cost Does every call arrive with page, referrer and campaign? Can you export it? Is pricing public, and in the currency you pay in? Written by the CallCeptor team, who build browser calling and call routing for Indian financial firms. Product details reflect what CallCeptor does today; anything on the roadmap is marked as such. This guide is general information, not legal or regulatory advice. Spotted a mistake? [Tell us](mailto:support@callceptor.com?subject=Correction%3A%20A%20checklist%20for%20choosing%20a%20website%20call%20button). See [how we write](https://callceptor.com/about/#editorial). ### More guides - [Where to place a call button on a financial website](https://callceptor.com/guides/where-to-place-a-call-button/) - [How fast should you call back a missed website lead?](https://callceptor.com/guides/callback-sla-for-financial-firms/) - [IVR menu or routing by page: which sends callers to the right desk?](https://callceptor.com/guides/ivr-menu-vs-routing-by-page/) - [How to measure the calls your website never answers](https://callceptor.com/guides/measure-missed-website-calls/) - [How to see which campaign produced a phone call](https://callceptor.com/guides/track-phone-calls-with-utm-tags/) - [What decides the audio quality of a browser call](https://callceptor.com/guides/browser-call-quality-checklist/) - [What is browser calling, and how does a website call actually connect?](https://callceptor.com/guides/what-is-browser-calling/) - [Click-to-call vs a phone number, WhatsApp or a contact form on a financial website](https://callceptor.com/guides/click-to-call-vs-phone-whatsapp-forms/) - [How to add a click-to-call button to WordPress, Wix, Webflow, Shopify or any website](https://callceptor.com/guides/add-call-button-to-website/) - [What happens when a desktop visitor clicks your phone number](https://callceptor.com/guides/tel-links-on-desktop/) - [Routing website calls by page: a setup for a firm with five desks](https://callceptor.com/guides/route-website-calls-by-page/) - [Setting a call recording policy for each department](https://callceptor.com/guides/call-recording-policy/)