# Capture After-Hours Visitors with Callbacks | CallCeptor

> When desks are closed, visitors book a callback slot instead of hearing a ring. Tasks carry a deadline and escalate if unclaimed.

Source: https://callceptor.com/use-cases/after-hours-callbacks/

Use case

## Closed desks should still capture the lead

Research traffic peaks in the evening, when your phones are off. Callbacks keep that traffic.
Last updated 4 October 2026

### How it runs

- Visitor clicks Call outside business hours.
- The widget offers callback slots instead.
- Visitor books a slot and gets an SMS or email confirmation.
- Next morning the task is in the queue with a countdown.

### The rule to set

Business hours per department; outside them, show callback slots.

#### Features used

- [Callbacks with a deadline](https://callceptor.com/features/callbacks/)
- [Routing by page and topic](https://callceptor.com/features/page-routing/)
- [Lead inbox and attribution](https://callceptor.com/features/lead-inbox/)

### Questions we get asked

#### What if nobody claims the callback?

It escalates to a supervisor after a time you set.

#### Whose number shows on the outbound call?

Your firm's own caller ID.

[All use cases](https://callceptor.com/use-cases/)