# Route Existing Clients to Support by Call Button | CallCeptor

> Existing clients tell the widget who they are and reach servicing with a client code, recorded and logged, instead of waiting in a sales queue.

Source: https://callceptor.com/use-cases/existing-client-support/

Use case

## Existing clients should never queue behind prospects

Clients want an answer fast. Intake separates them from prospects and sends them to servicing.
Last updated 4 October 2026

### How it runs

- Client clicks Call from the support page.
- Intake: existing client, optional client code.
- The servicing desk rings.
- The agent records a disposition.

### The rule to set

Existing client = true rings servicing, recording always on.

#### Features used

- [Two-question intake](https://callceptor.com/features/intake/)
- [Agent console](https://callceptor.com/features/agent-console/)
- [Compliance-grade recording](https://callceptor.com/features/recording/)

### Questions we get asked

#### Can agents transfer calls?

Yes, warm or blind, to a person or department.

#### Is the client code verified?

It is a field the agent sees. Verification stays your process.

[All use cases](https://callceptor.com/use-cases/)