Our own site
Our own Call button, configured the way we tell customers to
Every setting we'd suggest to a customer, applied to callceptor.com and written down in full: the embed, the page rules, the desks, and what happens when nobody can answer.
The Call button in the corner of this page is the one described here. Try it.
Published · Written by the CallCeptor team
Step 1
One script tag, site-wide
It sits at the end of every page, after the content, with async so it never blocks rendering. No data-room and no data-tags: the page rules below decide routing, so one tag works on every page.
<script
src="https://callceptor.com/callceptor-sdk.js"
data-site-key="6a65be8e-b3ae-4ad0-a8e0-f9d35faf2a5b"
async></script>Step 2
Page rules: the page tells us why they're calling
A visitor on the security page and a visitor on a guide want different people. Each rule matches the start of a path, puts a label on the call so the person answering knows the context before saying hello, and adds a tag that decides who rings first.
| Path starts with | Label | Tag | Who is usually calling |
|---|---|---|---|
| /pricing/ | Pricing | sales | Someone comparing plans. Usually one question about limits or GST. |
| /demo/ | Demo request | sales | They wanted a demo anyway. Calling now is the demo. |
| /for/ | Solutions | sales | A broker, AMC, adviser or distributor reading about their own case. |
| /customers/ | Customer stories | sales | Reading what others did; often asks whether we've set it up for a firm like theirs. |
| /security/ | Security review | security | Often a CISO or compliance team mid-questionnaire. Goes to whoever can answer on hosting, encryption and audit logs. |
| /guides/ | Guides | product | Researching, not buying yet. A product person answers, not sales. |
| /signup/ | Sign-up help | support | Stuck on the form or the email code. |
Any page without a rule still rings: smart routing falls back to whoever is free and has waited longest since their last call. Background: routing website calls by page.
Step 3
When nobody answers
The first person rings for 15 seconds
Then smart routing moves to the next best match, and so on through the desk.
If nobody picks up, the visitor leaves a number
The panel asks for a name and mobile number and logs a callback request against the call.
We call back, or book a time
Whoever picks it up can book a slot; the visitor gets a link that rings that person directly at the booked time.
What we don't ask before the call
The pre-call form can require a name and a phone number. On our own site the name is optional and the phone number is off: a visitor who wants to ask one question shouldn't have to identify themselves first. If they want a callback, that's when we ask for a number. Firms that must identify callers, such as a broker's client desk, can make both required and add a consent line.