A checklist for choosing a website call button
Twelve questions to ask before you pick a website call button: audio, routing, consent, data location, recording, reporting and cost.
· 5 min read · By the CallCeptor team
A call button is easy to demo and hard to judge. These questions separate the ones that work for a regulated firm from the ones that do not.
Calling
Does it work in current Chrome, Edge, Firefox and Safari on desktop and mobile without an app?
Does audio stay clear on a bad network, and does it work behind an office firewall?
Routing and follow-up
Can different pages ring different teams? Can desks have their own hours?
What happens when nobody answers? Look for callbacks with a deadline, not a voicemail box.
Compliance
Is consent shown before recording? Where is data stored? Is playback logged?
Ask for the answers in writing and have your compliance team read them.
Reporting and cost
Does every call arrive with page, referrer and campaign? Can you export it?
Is pricing public, and in the currency you pay in?
Written by the CallCeptor team, who build browser calling and call routing for Indian financial firms. Product details reflect what CallCeptor does today; anything on the roadmap is marked as such. This guide is general information, not legal or regulatory advice. Spotted a mistake? Tell us. See how we write.