For commodity and currency brokers
Website calls for commodity and currency brokers, routed by product page
A visitor reading your gold futures page and one reading your currency pages want different people. CallCeptor rings the desk that matches the page, inside that desk's trading hours.
Last updated
The problem
Different sessions, different desks
Commodity and currency desks run on schedules that differ from equities. A single number cannot say who is on shift for which product.
Visitors who read product pages at night get a ringing phone nobody answers. You never learn they tried.
Example routing
Where each call goes
| When | Rings |
|---|---|
| /commodities/* pages | Commodity deskRings during that desk's session hours |
| /currency/* pages | Currency desk |
| Topic: Open an account | Onboarding team |
| Existing client, margin query | Risk and margin supportRecording always on |
| Outside session hours | Callback bookingSlot confirmed by SMS or email |
What you get
Hours per desk
Set business hours per department, so each desk rings only when it is staffed.
Callbacks with a deadline
Calls outside hours become callback tasks with a countdown and escalation to a supervisor.
Page and campaign attached
Each call carries the page, referrer and UTM tags, so you see which campaign brought the call.
Recording you can defend
Recording per department, with consent shown before the call and an audit log of playback.
Questions we get asked
Can each desk have its own hours?
Yes. Business hours are set per department, and calls outside them turn into callback bookings.
Does CallCeptor take trade instructions?
No. Your policy decides what agents do with order requests. CallCeptor does not execute or acknowledge trades.
Where is the data stored?
In Indian cloud regions, as described on the security page.
Keep reading
- CallCeptor for stock brokers
- CallCeptor for wealth and pms
- CallCeptor for investment advisers
- CallCeptor for mutual fund distributors
- CallCeptor for asset management companies
- CallCeptor for insurance distributors
- CallCeptor for nbfcs and lenders
- Where to place a call button on a financial website
- A checklist for choosing a website call button
- How fast should you call back a missed website lead?
- IVR menu or routing by page: which sends callers to the right desk?
- How to measure the calls your website never answers
- How to see which campaign produced a phone call
- What decides the audio quality of a browser call
- What is browser calling, and how does a website call actually connect?
- Click-to-call vs a phone number, WhatsApp or a contact form on a financial website
- How to add a click-to-call button to WordPress, Wix, Webflow, Shopify or any website
- What happens when a desktop visitor clicks your phone number
- Routing website calls by page: a setup for a firm with five desks
- Setting a call recording policy for each department
Put a Call button where your phone number is today.
Free for one person and 100 browser minutes a month. Larger firms can start with a pilot on one department.